The great airline scam of 2009
All right, so it's not that bad, I just wanted a dramatic headline.
I understand that airlines are working in a highly competitive market, and I fully support separating the essential ticket price from other services that can cost extra. I even support looking into more extreme initiatives if it can translate into a lower ticket price for me. By the way, Ryanair boss Michael O'Leary has a quote collection worthy of an irishman:
Jürgen [Weber, Lufthansa chairman] says Germans don't like low fares. How the fuck does he know? The Germans will crawl bollock-naked over broken glass to get them.
I digress. The point is, I'm for all this but what I don't like is when I feel scammed. And I feel slightly scammed right now. I didn't see it coming and I should have. It started a couple years ago when automated check-in machines were getting installed at more and more airports.
They all have them now, a little cluster from each airline or airline alliance where you can swipe your passport or enter your name or reservation number to do the check-in work yourself. A great idea that for a while - the while it took the apparently luddite general population to start using them - resulted in super quick check-in times. A quick pass by the baggage drop-off point, a queue often shared with the business class check-in, was all that was needed after pressing a couple touch screen buttons. This queue had started growing as more and more people were using the machines or checking in online from home, but it was still a much quicker system than standing in line between the herd fence of old.
That was then. Now, the regular check-in desks are gone; they're all turned in to baggage drop-off points. And sadly, the queue is as long as it was before the machines came. Why? Because the desks are staffed by far fewer people than before.
See what they did there? Clever little trick. They lured us with quicker check-in times by using the machines, until enough people had started using them so they could ban normal check-in desks altogether and cut the number of staff needed. All while keeping the passengers happy because probably not many people noticed the changeover at all.
Huh. Now that I type it out it actually sounds pretty clever - not in the sarcastic way. And it might actually result in lower prices too. Count me a convert.
.. at least until the next time I'm out flying, having to do more work myself while still waiting in the same long queue.
